Field Service Engineer Refrigeration
| Town / county: | Hertfordshire |
| Job type: | Full Time Job |
| Job description: | PURPOSE OF POSITION: The purpose of this position is to continuously grow revenue and profits through building service sales volume. Actively and continuously involved in preventive maintenance contracts, retrofits, extended warranties, installations, start-up, relocation packages, and general service. Service functions include performing quality installations, startups, troubleshooting, maintenance, construction, repair, modifications, overhauls, retrofits, calibration, inspection and servicing of Thermotron products and like competitor products. Must develop strong relationships with customers by acting in a highly responsive and professional manner to meet customer needs. Senior Service Technicians will have several years of technical experience relating to Thermotron products or applicable equivalent experience. When fully utilized the individual is responsible to assist the Regional Manager identifies, train and assist expansion personnel to further grow the territory. |
| Duties & Responsibilities: | PRIMARY TASKS AND RESPONSIBILITIES: Actively sells service work by contacting customers to solicit work. Explaining benefits to Thermotron refrigeration and controller retrofits, preventative maintenance contracts and general service work. Responsible for maintaining utilization rate at a minimum of the company average. Develops territory to maximum capacity/utilization as an individual. Works with the company management to expand territory with additional personnel. Contacts customers to coordinate the installation, start-up and repair and maintenance of products at the customers location. Conducts training programs on the operation and maintenance of Thermotron products. Assigns priorities and schedules work for themselves and others. Utilizing blueprints and schematics, troubleshoots, repairs and calibrates various operating systems of a refrigeration, electronics, and electrical or electro-mechanical nature. Establishes maintains and cultivates a positive relationship with customers. Maintains an overview of customer satisfaction and reports potentially sensitive accounts to management. Operates a variety of hand tools, power tools, and test instruments to perform assigned duties. Maintains calibration records and follows procedures to have instrument recalibrate when required. Orders replacement parts and manages inventory supplies of the replacement parts at lowest dollar value possible. Follows procedures to complete periodic inventory counts and returns warranty or excess parts to the home office. Maintains a thorough knowledge of all policies and procedures as they relate to warranty, maintenance and service. Valid Drivers License required to drive service vehicles. |
| Skills, Qualifications & Experience Required: | Commercial / Industrial Refrigeration Electrical knowledge & Experience Controls |
| Company: | Thermotron Industries |
| Phone number: | 01795 436 333 |
| Website: | http://www.thermotron.com |
| E-mail address: | tkennedy@thermotron.com |
| Company Background: | With over four decades of experience, Thermotron has evolved into one of the world's premier suppliers of high-performance environmental test equipment, screening and simulation equipment, vibration test systems and functional test systems and integration. We have had the privilege of working with some of the world's greatest companies in a range of industries, developing test equipment for a variety of testing requirements. Today, Thermotron employs the largest application, service and design engineering support staff in the industry. Using the precepts of quality to grow and continuously improve our company, we always strive to meet or exceed the expectations of our customers. Our record of achievement comes from an unwavering focus on a few simple goals: identify customer needs, produce superior testing equipment and offer comprehensive service. We pride ourselves on being a single-source supplier to our customers able to provide complete, sophisticated "turn-key" environmental test systems. Our core competencies include: High Performance Refrigeration Combined Environmental Testing Vibration Test Equipment PCB Design, Layout, and Production Control System Development Application Specific Software Direct Sales, Product Support, and Service Cabinet Design and Fabrication Customization Functional Test Equipment and Integration |
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