Business Details
19 Years
experience
Your Trusted HVAC Partner in Reading
ProtoCool has been delivering bespoke heating, cooling, and hot water solutions since 2007, establishing itself as a trusted specialist in Reading, Berkshire, and beyond. With over 17 years of industry experience and 1,000+ installations completed, we combine cutting-edge technology with expert craftsmanship to provide energy-efficient systems tailored to residential and commercial needs. Our commitment to quality is underscored by partnerships with leading manufacturers like Daikin and accreditations such as SafeContractor, ensuring compliance with rigorous safety and environmental standards. Our in-house service department guarantees ongoing support, from initial consultation to maintenance, ensuring long-term system performance. Customer satisfaction remains our priority, reflected in our 4.9/5 rating from 80+ reviews and a 9.9/10 rating from 400+ reviews. We pride ourselves on transparency, offering free estimates and clear communication throughout every project. As technology evolves, so do we, integrating innovations like Daikins Multi+ 3-in-1 system to deliver space-saving, energy-efficient solutions for modern properties. Our team of certified engineers and dedicated professionals ensures every installation meets exacting standards, enhancing comfort and quality of life. With a fleet of 10+ service vehicles, we provide timely, reliable support across Berkshire, Buckinghamshire, Surrey, and surrounding regions. Backed by 17 years of expertise and a focus on sustainability, ProtoCool remains committed to pioneering advanced climate control solutions that adapt to our clients evolving needs.
Services
Home Air Conditioning
Commercial Refrigeration
Ventilation Systems
Heat Recovery Installations
Hot Water Solutions
Served areas
- Newbury, Reading, Thatcham, Slough, Swindon, Wokingham, Maidenhead, Tadley, Henley-on-Thames, Oxford, Bracknell, Reading, Basingstoke, Tadley, London,
Details
- Year established: 2007
Highlights and features
- We offer 17+ years of specialist HVAC experience.
- Our in-house service department ensures reliable aftercare.
- We partner with industry leaders like Daikin for cutting-edge technology.
- 1,000+ installations completed across residential and commercial sectors.
- 9.9/10 rating from 400+ verified reviews demonstrates customer trust.
Associations and certifications
- Daikin D1+
- SafeContractor
What people say
Outstanding service
Professional engineers
Kept informed throughout
Excellent work standard
Highly recommended
Services
Home Air Conditioning
We install energy-efficient air conditioning systems for homes, providing year-round comfort with minimal environmental impact. Our solutions include wall-mounted units and advanced heat recovery systems tailored to individual property needs. Backed by Daikin technology, our systems offer quiet operation, smart controls, and A+++ energy ratings for maximum efficiency.
Commercial Refrigeration
Our commercial refrigeration services cover cold room installations, ice machine repairs, and temperature-controlled storage solutions for businesses. Designed for reliability, our systems ensure compliance with food safety standards while optimising energy consumption. We provide ongoing maintenance to prevent downtime and extend equipment lifespan.
Ventilation Systems
We supply and install mechanical ventilation systems with heat recovery (MVHR) to maintain fresh indoor air quality. These systems extract stale air while recovering heat to reduce energy costs. Ideal for modern, airtight buildings, our solutions improve comfort and meet building regulations for residential and commercial properties.
Heat Recovery Installations
Our heat recovery systems capture and reuse thermal energy from exhaust air or water, lowering heating bills and carbon emissions. Designed for homes and businesses, these systems integrate with existing HVAC infrastructure to enhance efficiency without compromising comfort or air quality.
Hot Water Solutions
We offer advanced hot water systems using air-source heat pumps and 3-in-1 Multi+ technology. These systems provide efficient water heating alongside air conditioning, reducing energy consumption. With options for both residential and commercial properties, our solutions ensure reliable hot water supply with minimal maintenance.
People
Steven Crame
MD & Founder
With over 17 years in HVAC, Steven founded ProtoCool in 2007 after starting as a refrigeration engineer. His expertise in Daikin systems and commitment to innovation drives the companys growth and technical leadership.
Marina
Business Partner
Marina oversees strategic operations and client relations, ensuring ProtoCool maintains its high service standards. Her leadership supports the companys expansion and customer-centric approach across Berkshire and beyond.
Jack D
Service Supervisor
Jack manages maintenance and repair operations, coordinating a team of engineers to deliver prompt, reliable service. His focus on technical excellence ensures client systems operate at peak efficiency year-round.
Questions
What services do you offer for heating and air conditioning in Reading?
We provide full-cycle HVAC services including design, installation, maintenance, and repairs for residential and commercial properties in Reading and surrounding areas.
How do I find the best heating solution for my home?
Visit our home AC installation guide for detailed options, or contact us for a free consultation tailored to your property’s needs.
Can you provide commercial air conditioning in Reading?
Yes, we offer commercial HVAC solutions for businesses of all sizes, including bespoke installations and maintenance contracts.
Is WLAN control included with Daikin Multi+ units?
Yes, WLAN control is included, allowing remote monitoring and scheduling via smartphone apps.
What are the maximum pipe lengths for Multi+ systems?
The total maximum pipe length is 50m, with 25m from outdoor to indoor units and 15m between outdoor and indoor components.
Reviews (24)
Steve Parker
Jun 15, 2022
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Lukasz and Jack did a great job installing our air con system. Friendly, tidy and a very neat job. Really pleased with the approach they took and kept us up to date throughout. Would highly recommend Protocool! Service: Install AC
James Brownsmith
May 14, 2022
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Prompt turnaround from quote to installation, even after a weeks delay due to getting stock in which I was kept informed about. The installation team managed to get it done promptly despite it being quite a long pipe run through the loft and to a high standard with no issues, communicating all the while about what would and was happening.
Ian O'Rourke
May 12, 2022
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I asked for a price to get my wall mounted Air Con serviced. I was given a price I was very happy with and they serviced it on the day arranged. The guys came and we're very nice and carried out the service in good time and left everything very tidy. I will definitely use the company again. Service: A/C system vent cleaning
Gavin McGlyne
Apr 18, 2022
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Very happy with the process product and people at protocool. They were keen to understand our needs clear in Comms and pricing and very helpful when it came to the install going above and beyond to ensure that the area around the install was put back right including changing some surf storage. Highly recommend these guys Service: Install AC
Michael Kirby
Feb 22, 2022
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After contacting ProtoCool, they provided all the information I requested but let me read and gather my thoughts as opposed to being pushy to win the work. The quote was a very competitive for the Daikin Unit. When it came to the actual installation the team who turned up where on time, tidy, very polite and did a great job installing unit inside and out. I was kept informed on the progress throughout the day. Highly Recommend ProtoCool
Chris Langridge
Feb 14, 2022
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Wonderful service. I was kept informed at every stage as the manufacturer was having difficulty sourcing the parts, Protocol delivered in accordance with the timeframetheym had proposed. Cleaned up very well after their visit. Great job! Service: Refrigerator/freezer repair
Sally Matson
Feb 10, 2022
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We found this company very recently and called to ask if they could visit our business and look at our Heating and Air Cooling system. They were superb with communication and very Friendly when they arrived, we found them to be very professional and knew exactly what was needed. We are very happy and would definitely use them again.
Olly Brooks
Jan 05, 2022
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Super duper quick and professional. Good job and clean when onsite. Very polite also. Serviced my ice machine. Will use again next time!
Alex Cooper
Dec 31, 2021
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Excellent system, installed primarily for heating with air--air heat pump as a replacement for electric night-storage heaters. (Because there were no radiators here, a heat pump to replace a boiler was not an option.) Highly responsive and programmable units make the whole house feel more comfortable. Humidity control a nice bonus, and we may even be grateful for the cooling capability in very hot weather. ProtoCool staff were friendly, punctual, efficient and knowledgeable, and left the site clean and tidy. Commissioning was thorough, and all issues were resolved before they left the site.
June Cook
Dec 30, 2021
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The engineer ( Jack ) was very professional & arrived exactly on time. He was here to diagnose a problem with my heat exchange system. A thorough check and prompt report so I can now progress with the re-installation and will have no hesitation is using this company. Excellent customer service from both the office & the engineer.
David Pietralczyk
Dec 06, 2021
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Protocool installed AC at my Home down and up stairs The two engineers Jack and Lukasz did a Professional job And left the property clean and tidy, I would Recommend Protocool 100 % Thank you Guys for a Great job. David.pietralczyk Service: AC installation
Tony England
Nov 19, 2021
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I was extremely satisfied with the way their Engineers carried out the installation. They were both efficient and personable, before leaving they explained how the system worked and the site was left clean & tidy. I would not hesitate to use this company again and would thoroughly recommend their services to all. Service: AC installation
David Matson
Oct 28, 2021
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From the initial contact with this company I have been impressed with the professional and friendly way they have dealt with my enquiry. Following a site visit and quote and also having received quotes from other air conditioning companies the order was placed with Protocool. The fitting date was arranged and the engineers Jack W. and Lucas arrived on time and spent 3 days with us. They were a pleasure to have around, experts at the job, friendly and cleaned up as they moved forward. The system works perfectly and I thoroughly recommend this company.
John Gates
Oct 24, 2021
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Very professional from home visit to discussing options and where to situate the equipment. The a/c installation team and electricians were excellent, very tidy installation, I don't think I could fault the company, and I now have A/C in two generally very warm rooms Service: AC installation
Justin Tibbs
Aug 06, 2021
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These guys are very professional and certainly no what there doing very pleased with the service highly recommended Services: Ductless heating and AC services, AC maintenance
Mike Nightingale
Aug 06, 2021
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Outstanding service and impeccable installation of my bedroom air conditioning equipment. They were responsive to my needs as a vulnerable customer. I can't recommend them highly enough
Mark Twiselton
Jul 15, 2021
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Very rapid response indeed. Every person I spoke to was very efficient indeed. Service: Refrigerator repair
Luke
Excellent service as always from these guys. Had both my air con units serviced, and my dads in the next village. On time, very Clean and most of all very polite. Would not hesitate to recommend Protocool Ltd.
Jeremy
Very pleased with the consultation process kept informed and team that fitted air con were excellent.
Fiona
Engineer was smartly turned out, professional and knowledgeable. Arrived on time and carried out the service in a tidy and efficient way. His manner was absolutely charming; it was a pleasure to have him around!
Louise
We use ProtoCool Ltd on a commercial basis for routine and reactive works. Quotes are issued promptly and dates made available quickly. The engineer arrived on time and undertook all works as expected. Site left clean and tidy. Additional advice also offered about how some of our units may operate more efficiently but no pressure to accept any further work.
Laima
A very happy customer, really excellent team, very professional, great attention to detail. Very happy to recommend
Matt
The ProtoCool team were prompt and professional. They kept us informed throughout the process, were very punctual and finished the work on the agreed time. I would recommend ProtoCool.
Sharon
Excellent service! We are currently building a veterinary practice and I didn't know where to start with our climate control. The guys from ProtoCool have been amazing, helping us with our endless questions and installing a very smart system! I wouldn't have any hesitation in recommending them.