Business Details
27 Years
experience
Emergency
services
Your Trusted HVAC Partner in Suffolk
Sapphire Cooling Services is an independent East Anglian company with over 25 years of expertise in refrigeration, air conditioning, and heat pump systems. Our success stems from a team of highly experienced engineers and strong relationships with valued clients across Norfolk, Suffolk, and Essex. We provide comprehensive solutions including design, installation, and maintenance, with 24/7 emergency coverage to ensure uninterrupted service. Our engineers hold F-Gas qualifications, and we partner with leading manufacturers like Daikin and Mitsubishi to deliver reliable, energy-efficient systems.We prioritise prompt response times, tailored advice, and guaranteed workmanship, serving diverse sectors from healthcare to domestic homes. Our commitment to quality is evidenced by long-term maintenance contracts with clients ranging from supermarkets to data centres. We also offer flexible financing options for business customers and actively support local community initiatives through sports sponsorship.
Services
Air Conditioning Installation
Refrigeration Solutions
Heat Pump Systems
Maintenance Services
Emergency Repairs
Details
- Year established: 1999
Highlights and features
- 25 years of specialist HVAC experience in East Anglia
- 24/7 emergency response with 365-day coverage
- Accredited installers for leading manufacturers
- Local expertise serving Norfolk, Suffolk, and Essex
- Guaranteed workmanship with tailored maintenance plans
Associations and certifications
- Daikin
- Mitsubishi Electric
- Panasonic
- Fujitsu
What people say
Exceptional throughout
Prompt and efficient service
Highly recommended
Thorough explanations provided
Excellent value for money
Services
Air Conditioning Installation
We design and install energy-efficient air conditioning systems for commercial and residential properties. Our F-Gas-certified engineers ensure optimal performance through site-specific assessments and use of leading brands like Daikin. Systems provide year-round temperature control while reducing energy costs.
Refrigeration Solutions
Specialist refrigeration systems for food retailers, including display cabinets, walk-in cold rooms, and blast chillers. We ensure compliance with food safety standards through precision installation and regular maintenance by qualified technicians using manufacturer-approved parts.
Heat Pump Systems
Air-to-water heat pump installations for residential and commercial properties. Our systems replace traditional heating with energy-efficient solutions that reduce carbon footprints while maintaining consistent indoor temperatures through radiator or underfloor heating networks.
Maintenance Services
Preventative maintenance plans for HVAC systems, including filter cleaning, component checks, and performance optimisation. Our 24/7 service team minimises downtime through scheduled visits and emergency call-outs, extending equipment lifespan while maintaining operational efficiency.
Emergency Repairs
24/7 emergency repair service for critical HVAC failures. Our rapid-response team carries diagnostic tools and spare parts to resolve issues quickly, with same-day service available across East Anglia to restore comfort and operational continuity for businesses and homes.
Questions
What areas do you cover?
We operate across East Anglia, including Norfolk, Suffolk, and Essex, with our headquarters in Grundisburgh, Suffolk.
Do you offer emergency repairs?
Yes, our 24/7/365 emergency service responds to HVAC breakdowns across commercial and residential properties at any time.
Are your engineers qualified?
All our engineers hold F-Gas qualifications for refrigerant handling, with manufacturer-specific accreditations from Daikin and Mitsubishi Electric.
Can you service existing systems?
We provide maintenance and servicing for all major HVAC brands, including tailored plans with routine checks and filter replacements.
Do you offer financing options?
Business customers can access finance packages through our partnership with Genesis Capital, subject to status and approval.
What industries do you serve?
We work with healthcare facilities, schools, supermarkets, data centres, restaurants, and domestic properties across East Anglia.
Reviews (2)
Robert Williams
Jul 08, 2021
Report
The staff were prompt, helpful and friendly right from the outset. Would highly recommend them. Thank you. Service: Install AC
Xavier Gonzalez
Feb 10, 2019
Report
Never tried them but saw their van the 03JUL2018. Just bullying you for the music you listen and then driving irresponsibly. If they do their work the same way they behave with people and on the road, you know what to expect Car AY18 SNU
