Business Details
34 Years
experience
Emergency
services
Expert HVAC Services in Norwich
The Fresh Air Company is a family-run business established in 1992, specialising in air conditioning, refrigeration, and ventilation solutions. With over 30 years of industry experience, we combine technical expertise with a commitment to customer satisfaction. Our team holds F-Gas certification, CIBSE registration, and ACRIB accreditation, ensuring compliance with the highest industry standards. We serve both domestic and commercial clients across Norfolk and Suffolk, offering tailored solutions from initial design to installation and maintenance. Our engineers undergo continuous training to stay at the forefront of HVAC technology, providing energy-efficient and cost-effective systems. Client testimonials highlight our reliability, technical proficiency, and prompt emergency response within 2-4 hours.As a locally rooted business based in Rackheath, we prioritise personal relationships with clients, ensuring consistent service from the same engineer where possible. Our portfolio includes projects for schools, dental practices, and major automotive dealerships, demonstrating our versatility across sectors. We maintain a strong focus on sustainability through environmentally friendly refrigerants and energy recovery systems. Backed by manufacturer warranties and a 24/7 emergency service, we deliver comprehensive climate control solutions tailored to individual client needs.
Services
Air Conditioning
Air Source Heat Pumps
Commercial Refrigeration
Maintenance & Repairs
Installation Services
Details
- Year established: 1992
Highlights and features
- We have over 30 years of experience in HVAC solutions
- Our engineers hold F-Gas and R32 refrigerant certifications
- We provide 24/7 emergency response within 2-4 hours
- We offer competitive pricing with transparent quotations
- Our engineers maintain personal relationships with clients
Associations and certifications
- F-Gas Certification
- REFCOM
- CIBSE
- ACRIB
What people say
Excellent Service
Brilliant
Quick response
High-quality service
Competitive pricing
Services
Air Conditioning
We design and install energy-efficient air conditioning systems for residential and commercial properties. Our solutions include single units and comprehensive VRV systems with heat recovery. Engineers provide maintenance and repairs to ensure optimal performance and energy efficiency.
Commercial Refrigeration
Specialist installation and maintenance of commercial refrigeration systems including walk-in cold rooms and multi-deck fridges. We ensure compliance with health and safety regulations while minimising energy consumption. Emergency repairs available 24/7.
Maintenance & Repairs
Comprehensive maintenance contracts for HVAC systems with twice-yearly visits. We perform detailed checks including refrigerant pressure monitoring and coil cleaning. Emergency call-outs respond within 2-4 hours with transparent pricing.
Heat Pump Systems
Supply and installation of air source heat pumps for residential and commercial properties. Systems provide both heating and cooling with high energy efficiency ratings. We offer full lifecycle support from design to maintenance.
Ventilation Solutions
Design and installation of ventilation systems including heat recovery units. We specialise in commercial environments requiring controlled air quality and temperature regulation. Systems integrate with existing HVAC infrastructure.
People
Brian Gardner
Owner/Director
With 30+ years in the ventilation trade, Brian established The Fresh Air Company in 1998. He holds CIBSE certification and oversees all technical operations. His career spans from manufacturing at Macklow Industrial to designing systems for Cambridge University.
Marcus Gardner
Apprentice Engineer
Currently completing a 4-year electrical installations apprenticeship at JTL College. Training in air conditioning and refrigeration while supporting both installation and service work across residential and commercial projects.
Clare Gardner
Accounts Manager
Qualified accountant responsible for service work coordination and financial operations. Provides administrative support while managing client relationships for maintenance contracts and service requests.
Gareth Jenkins
Air Conditioning Engineer
Fully qualified F-Gas registered engineer with R32 certification. Specialises in advanced diagnostics and installation of commercial systems. Holds IPAF certification for working at height and attends regular product training courses.
Mark Lace
Service Engineer
Mitsubishi, Toshiba, and Fujitsu certified diagnostic engineer. Specialises in fault finding for single units to large office blocks. Holds multiple safety certifications and focuses on maintaining system efficiency during service visits.
Questions
What HVAC services do you offer?
We provide air conditioning, refrigeration, heat pumps, ventilation systems, and full maintenance services for residential and commercial clients.
Are your engineers certified?
All engineers hold F-Gas certification with R32 refrigerant handling qualifications. They also maintain ACRIB registration and regular technical training.
Do you offer emergency services?
Yes, we provide 24/7 emergency response with guaranteed engineer arrival within 2-4 hours of notification.
What areas do you cover?
We serve Norwich, Great Yarmouth, Lowestoft, and surrounding areas in Norfolk and Suffolk.
How often should systems be serviced?
We recommend twice-yearly maintenance visits to ensure optimal performance and prolong system lifespan.
Can you handle commercial refrigeration?
Yes, we install and maintain commercial refrigeration systems including walk-in cold rooms, multi-deck fridges, and ice makers.
Reviews (5)
Les Brown
May 21, 2021
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Superb service from Brian attending on site and discussing requirements to the fitters professional service Neat job, not rushed and everything explained Superb
Alan Thomson
Apr 19, 2021
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Fresh Air carried out our a/c servicing this morning. Mark the engineer was very professional, thorough and did an excellent job. He was polite, chatty and tidied up after himself. He arrived on time and ensured we were happy with his social distancing and measures taken. I would have no hesitation in recommending The fresh Air Company.
Dale Tikasingh
Oct 28, 2020
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Brian and his team were quick to quote, have good advice and the execution was as planned. Would use them for the next unit.
Rob Macleod
Jun 21, 2020
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Fresh Air Company fitted a central air system to my home. Compared to alternative quotes quotes their price was good, and delivered the exact solution I wanted (central air) which seemed too difficult for their competitors. The installers very competent, worked quickly, did a fantastic job with the minimum of disruption. I am delighted with the result and would not hesitate to recommend Fresh Air Company yo anyone wanting air conditioning installed at home.
Eddie Allison
May 08, 2020
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This is the second installation from this company, so that gives you an idea of how delighted I was with the first one. Excellent products and service and the installation team leaves the place spotless afterwards. Would recommend. Service: Install AC
